Southwest Airlines

Southwest Airlines Corporate Facilities department needed the ability to remotely monitor critical operational equipment at the airports. Sabel Systems brought their subject matter expertise in aviation operations together with PTC’s Internet of Things (IoT) platform – Thingworx – to deliver a solution that meets the needs of today and has the flexibility to grow as additional use cases are identified.

The Central Monitoring application is designed to connect to airport Passenger Boarding Bridges (PBBs), Baggage Handling Systems (BHS), Deicing Equipment, and more to monitor real-time operational metrics at various airports across the Southwest Airlines (SWA) network. SWA Corporate Facilities is also promoting this capability internally and identifying new use cases and user groups that can take advantage of the platform.

The application provides business value by monitoring for compliance of cost-saving procedures and proactively notifying users when a failure occurs to reduce downtime. The application also connects to SWA’s Computerized Maintenance Management System (CMMS) to automatically generate work orders reducing time to repair metrics. Getting data from previously unconnected equipment opens new possibilities for operational improvement.

Sabel served as the system integrator coordinating with various equipment manufacturers, establishing connectivity, creating a data model, and developing the application using Thingworx and Kepware as well as providing on-site installation and configuration of cellular networking equipment.

In an industry where every minute counts and customer satisfaction is a top priority, Southwest Airlines continues to improve their already sterling reputation by staying ahead of their competition.

Sabel’s operational and technical subject matter experts, small-business cost efficiencies, and quick time to market delivery capabilities provide a low risk, cost efficient and quick-turn solution to accelerate IoT transformations.

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Name Southwest Airlines Categories Case Studies Author Brandon Sorrell