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Access

With a new CAC you now have new certificates. This guide will step you through registering your new CAC certificates with HmC.
Category: Access

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Start by going to the on-line DEC System Access Request form and filling out the form. It is located here.
Category: Access

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Problems

You can simplify your logon process by following the instruction in this guide.
Category: Problems

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Follow the instructions on this guide.
Category: Problems

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Follow this guide to change your default project.
Category: Problems

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Follow this guide.
Category: Problems

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Follow this guide. You can also use this process to show other people what you are doing if those people are members of the DEC project.
Category: Problems

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To contact DEC-Support you can use one of the following methods.

  1. Email dec-support@sabelsystems.com – this will open a support ticket automatically. Please provide as much information as you can, including what DEC project you are referencing, and your contact information.
  2. Call 866-518-5335 M-F 7am-6pm EST
  3. Go to the DEC Support Request page and fill out the support request form
Category: Problems

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